Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic System Mechanic RegCure RegClean Pro Advanced SystemCare Registry Booster McAfee QuickClean Glary Utilities AVG PC TuneUp Is Adobe Flash Player v14.0.0.125 for Internet Explorer installed? TEST HERE USING INTERNET EXPLORERĩ. Is Firefox, Chrome or any other alternate browser installed?Ĩ. Is Modern IE11 (AKA IE11 Metro) and Desktop IE11 working OK otherwise?ħb. When (exact date) was KB2919355 installed according to Installed Updates?ħa. When you bought it? (Doesn't matter if you never used or Activated it.)Ħa. Did a Norton free-trial or a McAfee free-trial come preinstalled on the computer Has any other Norton application or a McAfee application EVER been installed on the computer since you bought it?ĥ. What third-party anti-malware applications (i.e., not Windows Defender!) are installed, if any? What third-party firewall, if any?Ĥ. What is the full name of your currently-installed third-party anti-virus application or security suite (e.g., Norton 360 i.e., not Windows Defender!), if any, and when (approx.
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Did the computer come with Win8 preinstalled, did you do a clean install of Win8, or did you upgrade a (e.g., Win7) computer to Win8?ġe. Was Cox your ISP when you purchased the computer? If not, who was your ISP back then?īrowser Safeguard "infection?" Did you pay $150 for the assistance as suggested inġd. Please answer each of the following diagnostic questions in a correspondingly-numbered list in your very next reply, preferablyġa.
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